FAQs

Delivery timelines are shown during checkout. Once you place your order, you’ll receive a confirmation email with the estimated delivery time. Here’s a general guide:

• Dar es Salaam: 1–3 business days
• Other regions within Tanzania: 2–5 business days
• Other African countries: 3–7 business days
• International deliveries: 5–10 business days

Please note, delivery times may vary depending on courier services and location accessibility.

Yes, we ship internationally. Shipping costs vary by country and are automatically calculated at checkout. Please be aware that customs duties or import taxes may apply, depending on your country. These charges are the responsibility of the receiver.

International shipping typically takes 5–10 business days

Absolutely! You can message us on Instagram @necha.africa or WhatsApp us at +255 784 455 439. Let us know your skin concerns or what you’re looking for, and our team will help you build a suitable skincare or beauty routine.

Necha is a fully online store, so we do not offer physical pickups. All orders are delivered directly to your chosen address via courier.

You can track your delivery status through the confirmation link sent via email or WhatsApp after your order is placed.

Due to the nature of the products we sell (mainly skincare and personal care), we do not offer refunds or returns once an order has shipped.

Refunds or exchanges are only possible in cases where the item:

• Has not yet been shipped, or
• Was sent incorrectly due to an error on our end

Please reach out immediately if you believe there’s an issue with your order.